Saturday Mornings: Is Airbnb Breaking Its Promise of Value, Trust & Hospitality?

🌍On MoneyFM 89.3’s Wide Angle conversation, Saturday Mornings Show host Glenn van Zutphen explores a global travel shift: Airbnb’s original promise is breaking down. Once the darling of travellers seeking authenticity, value, and human connection, Airbnb now faces rising complaints, higher prices, stricter rules, and a trust gap that’s widening worldwide.

Dr Natt Srinara from EHL Hospitality Business School, explains how Airbnb’s early magic (real homes, real hosts, real hospitality) has eroded. What used to be cheaper than hotels is now often more expensive. Cleaning fees, checkout chores, and inconsistent standards have frustrated travellers. And the platform’s shift toward professional operators has diluted the “live like a local” experience. 

Srinara breaks down what travellers really want now, why hotels are regaining ground, and how hospitality must evolve to restore trust and value.

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